EB GLASS warrants that Switchable Glass and Switchable adhesive Film products are provided with 2 years warranty from date of invoice.
Defects include film or glass no work with correct power connection, delamination of film, they are result of manufacturing fault.
In any case, the defects products is received, Check with EB GLASS label on product, The customer should notify EB GLASS promptly for a defect analysis and feedbac. EB GLASS will replace all defect products, and bear all shipping cost.
To ensure proper operation of switchable film and siwtchable glass, it should be installed by professional electician according to our instructions inside of package. Also daily maitenance should be applied according to our maintenance instructions.
EB GLASS will not be responsible for products which are damaged with natural disasters, imporper use, incorrect installation, and not applying our instruction guide.
Haze: Pls note smart glass is not like standard float glass. Haze always appear due to nature of product. Also smart film is like that. This is not defect of product, and reason for rejection or refund.
Switchable Privacy Glass Quality: All glass are ultra clear glass, and processed with tempered/laminated, make it safty in application.
Smart film Quality:all smart film is manufactured with well-chosen Two layers ico film with polymer coating on the film, some little thickness difference may existing caused by liquid crystal coating process. This is not classed as a defect.
Cancellation Policy: All sold products is custom-made, order can not be cancelled once it was arranged on production under any circumstances, Customer will not be reimbursed for cancelling order.